Due Payments Inc. | Client Terms
Last update: July, 1, 2026.
General
Due Payments Inc. (“Due Canada”) is a private corporation registered and incorporated under the Laws of Canada with company registration number 1000864948 and whose registered office is 80 Birmingham Street, Unit C6, Etobicoke, Ontario, M8V 3W6, Canada. Due Canada is registered as a Money Services Business (“MSB”) with the Financial Transactions and Reports Analysis Centre of Canada (“FINTRAC”) under registration number C100000185, and as a Payment Service Provider (“PSP”) with the Bank of Canada under the Retail Payment Activities Act (“RPAA”).
These Terms and Conditions (“Terms” or “Terms and Conditions”), along with our Privacy Policy, govern the relationship and form a legal agreement between:
- You, the Client
- Us, Due Payments Inc.
These Terms apply to: (a) our crypto-asset services, where any of your inbound or outbound payments involve the need to exchange fiat currency to cryptocurrency (and vice versa); and (b) our fiat payment services, where you instruct us to receive or send a transfer of fiat currency.
Depending on your location and/or the location of your beneficiary, these services are provided to you by Due Canada and/or our third-party partners. We will always show you the entity providing you with the relevant services and the corresponding terms before you confirm your transaction.
By entering into this agreement, you agree that we may provide you with (i) cryptocurrency related services (services that allow you to exchange fiat currency into cryptocurrency or the reverse) and (ii) fiat payment services (the transmission of fiat funds to or from accounts you designate). We may also work with other Due Group subsidiaries (“Due Group company(ies)”), third-party exchanges and payments or banking providers in order to fulfil your order.
Representations and warranties
To use our services, you must sign up for an “Account” (or “Due Account”) and successfully onboard our online platform (the “Due Platform”), which may be in the form of a web application or a mobile application.
You will need to pass our Know-Your-Customer / Know-Your-Business (KYC/KYB) checks in order to use these services, and we or our partners may set daily, monthly or per-transaction limits. We may also ask that you provide additional information in order to comply with legal and regulatory obligations.
By using these services you represent and warrant that you will only use our services for legitimate reasons and that the use of these services in your jurisdiction is permitted by applicable law.
Services
Crypto-asset exchange (fiat payout & fiat pay-in)
If you wish to access and use our Fiat Payout or Fiat Pay-in services in connection with a crypto-asset exchange, you agree to allow Due Canada to arrange for the exchange between fiat and cryptocurrency, and the payment of the proceeds to an account or wallet you designate.
- If you want to buy cryptocurrency, you can tell us how much cryptocurrency you wish to buy and we will display how much this will cost in fiat currency (using the exchange rate at the time);
- If you select to sell cryptocurrency, you can tell us how much cryptocurrency you wish to sell and we will show you how much fiat currency you will receive (using the exchange rate at the time).
If we accept your cryptocurrency purchase order, we will provide you with the deposit instructions stating the account in which you shall send the corresponding fiat amount. Upon receipt of the funds, we, either directly, or indirectly through one of the Due Group companies, will disburse the cryptocurrency into the self-custodial wallet linked to your Due Account. We do not custody the cryptocurrency on your behalf. Your Due Account is a fully self-custodial account.
Similarly, if we accept your cryptocurrency sale order, you shall provide us with the payout instructions to which you require the fiat proceeds to be sent; after which you shall send your cryptocurrency to us by following our instructions within the Due Platform. Upon receipt of the cryptocurrency from your Account, we will either directly send the fiat proceeds to the external account you designated, or work with another one of the Due Group companies to give effect to your instruction.
When processing your instructions, we will use the base currency of the recipient’s external account.
Fiat payment services
Where you use our fiat payment services independently of a crypto-asset exchange, you may instruct us to:
- receive a transfer of fiat currency into the account linked to your Due Account (a “Pay-in”); or
- send a transfer of fiat currency to an external account you designate (a “Pay-out”).
You are responsible for ensuring that the beneficiary details you provide (including account number, IBAN, routing information, beneficiary name and any payment reference) are accurate and complete. We and our partners will act on the details you provide, and we are not responsible for any losses arising from inaccurate, incomplete or misdirected instructions submitted by you.
Once a payment instruction has been accepted and executed, it is final and cannot be cancelled, recalled or reversed, except as expressly determined by us or the relevant partner. Processing times may be affected by banking hours, cut-off times, compliance screening, partner processing and other factors outside our control.
Funds
Due Canada does not hold end-user funds for safekeeping. Fiat funds are transmitted to or from the accounts you designate and, where applicable, are processed by our regulated banking and payment partners; we do not retain fiat balances on your behalf. Likewise, we do not custody cryptocurrency on your behalf — any cryptocurrency you acquire is held in the self-custodial wallet linked to your Due Account, and we do not control your private keys.
Because we do not hold your funds, any amounts in transit are not deposits, are not held by us on trust, and are not covered by the Canada Deposit Insurance Corporation (CDIC) or any equivalent protection scheme.
Limits
We may limit the amount of cryptocurrency you can buy with, or sell into, fiat currencies, and we may limit the amount or frequency of fiat payments you can make or receive. We will inform you of any applicable limits before accepting your order request.
Cancelling your order
Once your instruction is submitted, it is final. We will fulfil your instruction and you will not be able to cancel this instruction.
Sometimes, for reasons beyond our control, we may not be able to buy or sell cryptocurrency, or process a fiat payment, for you. If this happens, we’ll let you know. We will not be responsible for any losses you incur as a result.
Refusing your instructions
We may refuse your instruction to buy or sell cryptocurrency, or to make or receive a fiat payment, for any reason and at our sole discretion. If we do, we will not be responsible for any losses you incur as a result.
Supported cryptocurrencies
We will show you the list of supported cryptocurrencies in the relevant sections of the Due Platform. You may also find more information in the FAQ section of our website.
We may from time to time add or remove from the list of supported cryptocurrencies without prior notice. Such changes may be made with immediate effect.
Internal transactions
We call transactions that do not involve settlement through a payment scheme for fiat transactions or on-chain transactions, “Internal Transactions”. Settlement finality provisions will not apply with respect to such Internal Transactions and you agree that the transaction will be deemed to have been settled upon crediting the beneficiary’s account.
Depending on your selected currency pair, we may process and settle one or multiple Internal Transactions within the Due Group companies in order to give effect to your Payout or Pay-in instruction(s).
Service availability and incidents
We take reasonable steps to provide our services reliably and securely. As a registered PSP, we maintain an operational risk management and incident response framework in accordance with the RPAA. If an incident occurs that has a material impact on you, we will notify you in accordance with our regulatory obligations.
Fees
You accept to be bound by and pay any fees in relation to the provision of our services as set out below.
Fiat payout fees
When you use our Fiat Payout service, we will charge a small fee which will be shown in the dashboard before you confirm your transaction. The fee depends on the amount, the destination currency and the country to which you are sending the payment. This fee may also include fees that are charged by our third-party partners.
Fiat pay-in fees
When adding funds to your account using fiat currency, we will charge a small fee which will be indicated in the pay-in flow before you confirm the transaction. This fee depends on your location and the amount you wish to add, and may also include fees charged by our third-party partners.
Exchange rate
Our exchange rate for buying or selling cryptocurrency is set by us. It is a variable exchange rate, which means it is constantly changing. We will always show you how much you will pay before you confirm your order.
We charge you a small fee on any instruction to buy or sell cryptocurrency. We will always show you this fee before you place an exchange order.
The price we show you for buying a particular cryptocurrency is higher than the price for selling that cryptocurrency. This difference is known as the “spread”, and is a variable cost that is built into the price we show you for buying or selling a cryptocurrency.
Suspending or terminating your account
If your Due Account is suspended or terminated for any reason, we will also suspend your ability to access the services provided by Due Canada.
Any cryptocurrency you have previously purchased and deposited into your non-custodial cryptoasset wallet will remain yours but you will not be able to buy or sell any additional cryptocurrency in exchange for fiat, or make or receive fiat payments, through our platform.
Risks
Cryptocurrencies are not like normal money. When you buy cryptocurrencies you are dealing with a decentralised digital asset that is not backed by a central bank or government authority. Please also remember that cryptocurrencies are highly volatile and their value may fluctuate or even drop to zero.
The regulatory framework around cryptocurrencies is still developing and it can change at any time. Any changes are likely to affect the value of cryptocurrencies.
Due Canada is not an issuer of cryptocurrencies and we are not able to guarantee their value including in the case of stablecoins which are cryptocurrencies designed to track the value of a fiat currency (such as for example the US dollar).
Legal
Changes to the terms and conditions
Occasionally we may make changes to these Terms and Conditions. We will publish details of any changes we make in the revised Terms and we will publish them on our website. The revised Terms and Conditions will apply immediately from the time they are published unless otherwise stated and you will be able to see the “effective from” date.
We may also email you to tell you about changes to our Terms and Conditions and it is your responsibility to ensure that any contact details we hold for you are correct and up to date.
If you are happy with our revised Terms and Conditions, you do not need to take any action. If you do not agree with our revised Terms you must stop using our services immediately and you will need to inform us in writing so that we can close your Account.
Limitation of liability
We exercise reasonable care to ensure that our services are not interrupted and are accessible on a continuous basis. We provide our services on an “as is” basis. You use these services at your own risk and we cannot guarantee (except as may be required by applicable law) that our services will operate without any interruption, fault or technical error. In order to provide you with our services, we also rely on our third-party partner providers and we do not have any control over their services.
Due Canada will not be responsible to you for any loss, whether direct or indirect, that arises in connection to your use of our services.
We also assume no liability for any actions or omissions of any of our third-party partners. We will not be responsible for losses you incur or costs you have to pay arising as a result of legal or regulatory requirements, or events outside of our control.
Nothing in these Terms and Conditions removes or limits:
- our liability for death or personal injury resulting from our negligence, or from fraud or fraudulent claims or statements; or
- any other liability which, by law, cannot be removed or limited.
Indemnification
You agree to indemnify Due Payments Inc., its affiliates, and agents for any costs, claims, fines or damages of any kind (including loss of profits and/or reasonable legal costs) arising out of or relating to any actual or alleged breach of your representations, warranties, or obligations set out in these Terms and Conditions.
Voluntary access
Due Payments Inc. is a Canadian MSB registered with FINTRAC under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (“PCMLTFA”), and a Canadian PSP registered with the Bank of Canada under the Retail Payment Activities Act (“RPAA”). As such, the products and services provided by Due Canada on the Due Platform are authorised in Canada. Depending on your jurisdiction, Due Canada may not be authorised to promote our products and services without a licence.
If you reside in such a jurisdiction and still wish to use our products and services, by agreeing to these Terms, you are also confirming that you have read and understood the above and you are accessing the Due Platform on your own initiative without active promotion or solicitation from Due Canada, our affiliates, or any representatives where we are not authorised to promote our products and services.
You represent and warrant:
- You have initiated contact with us of your own volition and without any prior solicitation, advertisement or direct marketing from Due Canada;
- Your decision to use our products and services on the Due Platform is based solely on independent interest and research; and
- You understand that our products and services are not intended for clients within jurisdictions where we are not authorised to operate.
We shall not be held liable for any regulatory or legal obligations arising from the use of our services within a restricted jurisdiction.
Processing of personal data
We process your personal data to provide you with our services, and to comply with our legal and regulatory obligations, including under the PCMLTFA and the RPAA. We process your personal data in accordance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy legislation. For more information about how we process your personal data, please see our Privacy Notice. We may share your personal data with companies in the Due Group for financial crime prevention purposes.
Miscellaneous
Only you and we have any rights under the agreement. You may not transfer or assign any of your rights or obligations under these Terms and Conditions.
Transfer and assignment
We can transfer or assign all of our rights and obligations under these Terms and Conditions to any third party without your permission and without providing prior notice.
Taxes
You may have to pay taxes or costs when you buy cryptocurrency or use our services. We are not responsible for collecting these from you, for making any payments on your behalf, or for providing any reports relating to tax.
Tax documentation & certifications
Some of our banking and payment partners are subject to tax information reporting obligations, including under the U.S. Foreign Account Tax Compliance Act (“FATCA”) and the OECD Common Reporting Standard (“CRS”), as implemented in Canada. Where a partner requires it in order to provide services in connection with your Account, you agree to provide, upon request, any tax certification or documentation reasonably necessary, including IRS Forms W-8BEN or W-9 or an equivalent self-certification. You agree to provide complete and accurate information and to update it promptly if your circumstances change.
You are responsible for completing and certifying your own tax forms. Due will not complete, execute or sign any tax form on your behalf. Where supported, you may complete a form through our platform, and your electronic signature or on-platform confirmation will constitute your certification of that form.
You authorize Due to store and transmit the tax forms and certifications you provide to its banking and payment partners and service providers, solely for the purpose of regulatory compliance and account servicing. Due does not provide tax advice, and you remain solely responsible for your own tax obligations.
Enforcing the agreement
If we fail or delay in exercising any right under these Terms, this will not prevent us from enforcing our rights at a later date.
Severability
The invalidity or unenforceability of any of the provisions of these Terms shall not affect the validity or enforceability of any other provision of these Terms. The invalid provision shall be severed from these Terms and all other portions of the Terms shall remain in full force and effect.
Applicable law
The Laws of the Province of Ontario and the federal Laws of Canada applicable therein apply to the agreement. The English version of these Terms applies and any translation we may offer is an office translation only.
Taking legal action
Any legal action between you and us will be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.
Contact, feedback and complaints
If you need to contact us in relation to these Terms and Conditions or any other document mentioned in them, please email us at complaints@due.network.
If you wish to make a formal complaint, you may do so in writing to complaints@due.network. We will acknowledge your complaint and aim to resolve it promptly. Due Canada is supervised by FINTRAC in respect of its obligations as an MSB, and by the Bank of Canada in respect of its retail payment activities as a PSP.
You may also report any concern, wrongdoing or compliance matter through our confidential whistleblowing channel, available at https://whistleblowersoftware.com/secure/due-network. Reports may be submitted anonymously, and we will treat all reports confidentially and without retaliation against the reporter.
We value hearing from our users, and are always interested in learning about ways we can improve. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
If you choose to contact us, we will treat any personal data you provide to us in accordance with our Privacy Policy.